Shipping Policy

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (Canada)

Standard shipping typically takes 3–7 business days. Express shipping options may be available at checkout.

International Shipping

We ship to 190 countries worldwide. International orders typically take 7–21 business days depending on your location and local customs processing times.

Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Free Shipping

We offer free shipping on qualifying orders. Check our store for current free shipping promotions and thresholds.

Lost or Delayed Packages

If your order hasn't arrived within the estimated timeframe, please contact us through our Contact page and we'll do our best to assist you.

Incorrect Address

Please ensure your shipping address is correct at the time of purchase. Emily Atelier is not responsible for orders shipped to an incorrect address provided by the customer.